TERMS AND CONDITIONS OF USE
Company Detail :
The Buyer states to have full legal capacity allowing him to engage under the present general terms.
The Kimochiishop.com website is strictly for a legally major public, it offers products for adults and may contain sexual images that can shock a sensitive public. All models on this website are over 18 years old.
You certify to have reached the age of majority as defined in your country of residence.
Prices on Kimochiishop.com Website are indicated in Yen and do not include delivery fees.
The products in stock can be paid in Yen, Dollars, Euro, Swiss franc, Pound Sterling.
Only the price specified in the invoice may be considered as final. Invoice prices include price of the products, handling/packaging fees, storage, and delivery costs.
Additional shipping fee can be ask by Kimochiishop.com anytime when an extra fee occurs.
ORDER / SALE
This sale is subject to, and Seller's acceptance is conditioned upon, Buyer's assent to the terms and conditions stated herein and on the face hereof, which are in lieu of and replace any and all terms and conditions set forth in any documents issued by the Buyer, including, without limitation, purchase orders and specifications. Any additional, different, or conflicting terms and conditions on any such document issued by the Buyer at any time are hereby objected to by the Seller, and any such document shall be wholly inapplicable to any sale made hereunder and shall not be binding in any way on the Seller.
On the date of signing the order form, the Buyer validates the general conditions of sale. The general conditions of sale will apply from the signing of the order form until the delivery of the order to the Buyer by the company Kimochiishop.com.
After placing an order, the Buyer shall receive an automatic email confirming the order and notifying him of the details of his order. He shall be informed of further evolutions until shipment of the order (by email, and by accessing Kimochiishop.com website.)
An order can take 4 to 5 days before getting ship.
After an order is put in preparation in progress no modification is possible (shipping method, delivery address etc..)
The order shall only be held as final when the Buyer receives the confirmation notice, and when Kimochiishop.com receives the entire payment for the order.
The company Kimochiishop.com strongly recommends that the Buyer keep a hardcopy of such information concerning his order.
The Buyer shall complete full payment of his order, at the time of his order. In no way shall any kind of payment completed to Kimochiishop.com be considered as a partial or advance payment.
Payment is completed to Kimochiishop.com when the Buyer validates his order.
All orders may be paid with Euro, USD, CHF, JPY, GBP.
The Buyer may complete his payment by means of: online credit card payment and Bankwire.
The Buyer certifies the company Kimochiishop.com that he is cleared to use the chosen means of payment at the time of completing his order.
Kimochiishop.com reserves the right to suspend or cancel any order and / or shipment in the case of non payment of any amount due by the Buyer, or in the case of payment failure, whatever the current status of execution of the order.
Kimochiishop.com reserves the right to ask for a copy of official identification documents from the Buyer, for any payment by credit card.
Kimochiishop.com does not accept any cancellation orders.
Kimochiishop.com reserves the right to Close the buyer account if an order is cancelled.
Kimochiishop.com reserves the right to cancel any orders if it is deem necessary
SHIPMENT AND DELIVERY
The products are delivered to the address indicated in the order form by the Buyer. On delivery, the Buyer is obliged to check the condition of the packaging and the goods, and indicate any damages to the company Kimochiishop.com within a day following the delivery, by email.
We can ship Anywhere in te world
The Buyer shall chose a shipment method through Kimochiishop.com website. Available shipment method are: E-Packet Light, Airmail Registered, International SAL Parcel, EMS Express.
Shipping costs are calculated automatically at the time of order.
A notification email is sent to the Buyer when his order is shipped. The Buyer may follow the evolution of his order through his personal account on Kimochiishop.com Website.
Average Transit time from our warehouse to Europe , America are as followed:
- E-packet Light: 3-4 weeks
- International SAL Parcel : 3-4 Weeks
- EMS Express : 3 to 4 business days
Please bear that those are average values, and provided as informational. Shipment may take more time, depending on mail traffic conditions.
Any shipment taking more time than indicated as above, does not give right to any kind of compensation, suspension, or cancellation of the order by the Buyer.
If a parcel is lost depending of the shipping method taken, Kimochiishop.com can refund the buyer on the condition that the Postal Service refund Kimochiishop.com
The postal Service will refund a certain amount depending on the delivery method chosen:
EMS: up to 20000 Yen
E-Packet Light : Only the shipping may be refunded
Internation SAL Parcel : 20000 Yen
Only the declared value will be refunded
If any other value is declare, the refund amount will be the one indicated on the package
It is the buyer responsability to tell Kimochiishop.com the amount he wants to declare on the package
Please note that an investigation is done by the Postal Service before handling the refund, this investigation can take more than one month.
No Refund will be done until the investigation is over.
All ShipMent are made under "Plastic Model" and in a plain box to preserve your privacy
PROBLEMS OF QUALITY OR NON-CONFORMITY
In the case of receiving a product that differs with the order (dis-functioning or non-conform), the Buyer must file his claim within the day of receiving the shipment.
The buyer will need to fill up a damage report with the delivery service if he received a damage parcel , this damage report need to be done before accepting the parcel, Any claim without the damage report will not be processed.
Claims shall be sent via email to Kimochiishop.com at the aforementioned address, and must include:
- The Buyer's address and identity.
- The references of the product.
- The motivations of the claim.
Product returns shall be done within 7 business days from the attribution of a return identification number by Kimochiishop.com Service Center.
All products to be exchanged or refunded shall be returned Kimochiishop.com in their original packaging. The products must be complete with all their accessories, as in the original order.
Kimochiishop.com do not accept for the following reason:
- When the customs contact Kimochiishop.com after 7 days
- When the product has been used , damaged or altered by the customer
- When the product has been open by the customer
Shipping costs are to be paid by the Buyer.
For Sanitary reason some products are excluded from return (Masturbators,Dildo etc...)
The Buyer remains responsible for all risks and damage resulting in the return of his shipment.
All responsibility of shipment rest on the shipping company selected by the customer, Kimochiishop.com is not liable for any problem for the shipment.
If the Buyer want the parcel to be resend, all additional Shipping costs are to be paid by the Buyer.
If the parcel is ship back in Japan for any reasons (absence, not claim, incomplete address....) all additional shipping cost will be pay by the buyer.
In the case of non respect of the above procedure, the Buyer may not file any claim for non-conformity or defect of the delivered products.
If the Buyer were to encounter a problem with product on Kimochiishop.com Website he may contact Kimochiishop.com and send back the product at his own cost.
Kimochiishop.com shall then send the product back to the maker in order to exercise product guarantee. Kimochiishop.com shall ask the Buyer to participate in subsequent delivery cost when repair is completed or product is exchanged.
All returns are subject to Kimochiishop.com's explicit agreement. No return shall be accepted by Kimochiishop.com without such agreement.
In no event shall the company Kimochiishop.com be liable for any indirect, special, incidental or consequential damages resulting from the company’s performance or failure to perform under this sale, or the furnishing, performance or use of any, whether due to a breach of contract, breach of warranty, strict liability, the negligence of the company Kimochiishop.com, or otherwise. The company Kimochiishop.com is not the producer of the products it presents on the Website. The Buyer expressly understands and agrees that the the company Kimochiishop.com cannot be held responsible for any deficiency in the products.
It is the Warranty of the maker that will apply for the product present on the website.
If the warranty is not applicable the customers understand that Kimochiishop.com reserves the right to deny any type of compensation
Kimochiishop.com shall not be liable for any delay in performance directly or indirectly caused by or resulting from acts of God, fire, flood, natural disasters, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failure, late delivery by suppliers or any other difficulties which are beyond the reasonable control of Kimochiishop.com, such as a general lack of the goods and services required to establish the service contracted, unforeseeable delays on the part of suppliers or other third parties on which Kimochiishop.com depends and general transport problems. This includes also any failure of any electronic device and/or difficulties with communications networks. During the periods of force majeure the obligations of either party shall be suspended. The party concerned by the Force Majeure shall immediately advise the other within ten working days on the date the force majeure had occurred. In the delay of one month, the parties will come together and check whether their contractual obligations shall be furthermore suspended or not. The contractual obligations can be terminated by the injured party if the force majeure is still active after a period of three months.
PARTIAL NON VALIDATION
If one or several provisions of these general sales conditions are considered or declared invalid in application of a law, a regulation or the final decision of any competent jurisdiction, the other provisions shall remain in full force and effect.
The fact that one of the parties fails to exercise it rights with regard to a breach by the other party of any obligation whatsoever specified hereunder, shall not be construed in the future as any waiver of the breach concerned.
The section headings used herein are for convenience or reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived therefrom.
In case of dispute, the Buyer shall come to an amicable settlement with the company Kimochiishop.com.
The applicable law is the japanese's law.
By ordering via Kimochiishop.com Website, the Buyer consents to the use by the company Kimochiishop.com of the personal information about the Buyer which he has given or which has been collected over Kimochiishop.com Website. This information is needed for the Kimochiishop.com to process your order.
To exercise this right, the Buyer should send an email to the company Kimochiishop.com.
The company Kimochiishop.com may share the personal information collected with any third parties of their choice involved in the supply of the products proposed. Such information is provided when necessary to the performance of the services and is kept in strict confidence.