1. Kimochiishop.Com - Who are We?

We are a Japanese Company, base in Osaka
We are specialist in Adult Goods from Japan

2. Is the product I want, really in stock?

Item in stock mean that we either have the product directly in our warehouse or our supplier warehouse

3.Are all the products on our website are from Japan

All of our products are Official Products from Japan

4. Which carrier service do you use?

All of our products are with Japanese Post Office.
Please click here for more information 

5. How long does it take to process my order?

It can take up to 5 days to process an order.
Depending of your shipping method you can receive your order within 3-5 days or weeks.
An order is consider as processing when it is on the status "Processing in Progress"

6. Where do you ship to?
We  are shipping worldwide

7. Can you send my order as gift ?

Yes, we can send your order as gift for any other request  label price or anything leave a comment in your order:

8. Which payment method can i choose ?

You can pay by:
- Credit Card

9. In which currency can I pay?
We can accept: Yen, Euro, British Pound, USD, CHF.

10. Does the product have warranty?
Our products do have warranty but due to the nature of the products on our website it is better to confirm it with our team by contacting us directly.

11. I haven't received my package yet, what can I do?

Sometimes there is delay with the Japanese post office.

If there is any delay in your order, you can contact us and we will investigate the matter for you.

12.The product i am looking for is not on your website can you add for me?

Yes, we will do our best to find the product you requested and add at the best price possible.
If have an inquiry, please Contact Us

13. Do you ship during the weekend?
As our office is closed during the weekend, we do not ship any parcel. 
Any order made on Friday after 7PM (Japanese Time) will be processed on Monday.

14. Can you remove the original Package of my product ?

It is possible just leave a comment when placing your order.

15. Do your price include VAT and import Taxe ?

Our prices are without VAT and import Taxe. Depending of the country destination the customs might apply those charges upon delivery

We are doing our best to avoid these extra charge for you but understand that unfortunately we can only try and there is 100% way to avoid those.

16. How to Pre order and the Buy now Pay later option work ?

For all information regarding Pre orders and Pay later option please click here

17. How can I contact you?

You can contact us here  for any further question.